Client Services/Case Management Analyst

    • Job Tracking ID: 512788-901406
    • Job Location: Houston, TX
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: August 13, 2025
    • Years of Experience: Any
    • Starting Date: ASAP
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Job Description:

Under the direction of the Supervisor, CS/CM Analyst performs tasks related to the handling of evidence. Generally, they utilize standard operating procedures to perform tasks; however, the CS/CM Analyst is expected to exercise independent judgement in resolving issues and concerns related to the roles and responsibilities listed below, consulting with the Training/Accessioning Coordinator or Supervisor as needed.

ROLES AND RESPONSIBILITIES
  • Requests, receives, transports, returns/releases evidence from outside agencies as well as from the Houston Police Department.
  • Screens, photographically documents, and corrects evidence seals when appropriate.
  • Issues rejection notifications for evidence discrepancies.
  • Maintains the integrity of evidence during various stages of evidence handling.
  • Performs evidence transfers and staging in all scientific disciplines.
  • Performs monthly evidence storage location audits; documents and corrects issues found.
  • Creates cases from outside agencies and/or the Houston Police Department in the Laboratory Information Management System (LIMS) via submission forms and/or other systems.
  • Screens, accessions (inventories and prepares samples for testing), and repackages toxicology evidence.
  • Writes, administratively reviews, and issues accessioning and rejection reports.
  • Maintains expected target error rates and throughput for evidence handling.
  • Compiles data for use in a variety of reports, surveys, inventories, studies, projects, etc.
  • Provides courtroom testimony.
  • Participates in special projects.
  • Complies with all applicable policies, procedures, and accreditation standards.
  • Performs other duties as requested.

Experience and Skills:

QUALIFICATIONS
Experience
• Evidence handling experience preferred.
• Excellent verbal and written communication skills with both internal and external stakeholders.
• Demonstrated ability to work in different software systems including, but not limited to: all Microsoft Office applications, Laboratory Information Management Systems (LIMS), and Evidence Management System (EMS).
• Ability to use basic analytical skills to select and execute duties.
• Demonstrated ability to think critically, troubleshoot effectively, and make timely decisions.
• Demonstrated ability to work with frequent interruptions and changing priorities.

Education, Training & Certifications
• Bachelor's degree in a related field is required.
• Certification required as mandated by career ladder.

Competencies
• Accountability - Ability to accept responsibility and account for their actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral and Written - Ability to communicate effectively with others using the spoken word; ability to communicate in writing clearly and concisely.
• Detail Oriented – Ability to pay attention to minute details of a project or task.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity – Ability to be truthful and credible in the workplace.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Motivation – Ability to inspire oneself to reach a goal and/or perform to the best of their ability.
• Organized – Ability to be structured and methodical in working skills.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with stakeholders and co-workers.
• Reliability - The trait of being dependable and trustworthy.

Physical Demands
• Job incumbent must be able to walk and stand for long periods of time and may need to squat or bend, reach outward or upward to effectively discharge job duties.
• Job incumbent must be able to lift/carry and/or push/pull up to 40 lbs.
• Job incumbent must be willing to travel to off-site locations


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