HOW CAN WE HELP YOU?
Technical Support for Most Frequently Asked Questions

• If you are a returning user looking to apply to multiple jobs within a company, select apply now for the job you would like to apply for and login as a Returning User
• The system will remember all information that was previously submitted and you will begin from the last step you worked on
• Returning users can revise, update, and upload new documents as needed

Yes! All mobile devices can be used to view jobs and apply. Make sure you are using an updated web browser. Please see the side panel for suggested browsers.

Return to the login screen and select, Forgot Password link. A password reset link will be sent to the email address you used to create the account.

The password reset link can be found on the login page. An email will be sent to you with instructions on how to reset your password.

1. Please wait at least 5 minutes to receive the password link
2. If you do not receive it, check the spelling of the email address you used to create an account
3. If you do not receive the email after two or more attempts, please submit a ticket here for further assistance

If you are having trouble creating an account please try the following:

• Make sure that your email address is spelled correctly and does not have any spaces in it
• Make sure cookies are enabled
• Make sure you are using an updated web browser. To find out if you are using an updated browser, please click the links in the side panel
• Submit a ticket here for further assistance

1. Make sure your email address is spelled correctly, and there are no spaces before or after the email
2. Make sure your password is correct
3. Reset your password by selecting Forgot Password on the login screen
4. If you still need assistance, submit a ticket here

Some employers require a resume file upload as part of the application.

• Candidates can attach up to 4 document(s) at a time within the Resume upload section
• Supported file types are: .pdf, .doc, .docx, .txt, .gif, .jpg, .jpeg
• Uploads via smart phones are supported

If you are having trouble uploading your resume. Please follow these steps:

1. Please make sure you are using an updated web browser. We recommend Google Chrome or Mozilla Firefox
2. Clear your browsers cache by following the instructions found in the side panel
3. Internet Explorer 9 users, please double click select files button
4. If you are receiving the error message Forbidden File Type, make sure the file you are uploading is a supported file type. You may change the file type in programs such as Microsoft Word or Adobe Reader

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Resume Copy & Paste

Resume Copy & Paste is for keyword searching purposes in the system. Certain characters, images, or file types (PDFs), may prevent the application from pasting. If your resume file was successfully uploaded, you can bypass the copy and paste section by typing into the text box "Please see uploaded resume file (date of upload)."

For Windows & Mac Computers:

1. Open your resume file on your computer and click anywhere within the document
2. Select and hold, CTRL key and press A on your keyboard to highlight all contents
3. Then, select and hold, CTRL key and press C to copy the contents or right-click on your mouse and select copy
4. Return to the application and click anywhere into the text box of the copy and paste section
5. Select and hold, CTRL key and press V to paste the text into the copy and paste field or right-click on your mouse and select, paste

Click here for copy & pasting best practices

• If you continue to experience difficulties, submit a ticket here.

Previously pasted resume text cannot be removed or edited, however you can paste and save new text which will be marked as updated.

Depending on the company, uploading a resume file may or may not be required. If you do not have a resume file to attach, you can:

• Find resume templates using Google or other similar search engines
• Create a resume manully by copying and pasting sections of the application
• Indicate that you currently do not have a resume file by typing a message into the text box of the copy and paste section
• Login as returning user at a later time to add documents to the application

Emailing a resume is not an optional alternative and therefore not accepted.

To update or remove a previously uploaded resume file, follow these steps:

1. Login as a returning user to upload new documents at any time within the Resume Upload section of the application
2. You can remove document uploads within 30 minutes of it first being attached
3. Outdated resume files are automatically archived. Please upload new documents to update your data.

To remove additional education sections, refresh your page. You will be required to fill out the page again but the additional sections should no longer be an obstacle. If you are still unable to move forward, please contact support by submitting a ticket here.

If you do not have current phone numbers for references, simply fill in the required field using a generic phone number (example: (000) 000 0000).

If you do not have current email addresses for references, simply fill in the required field using a generic email address ( example: unknown@email.com).

1. Make sure all required fields are properly filled out
2. Clear web browser cache and try again
3. Submit a ticket here

Yes! You can login as a returning user at any time to continue the application where you left off.

1. Depending on the employer, an email confirmation may or may not be sent to your email
2. If you do not receive an email confirmation within an hour, submit a ticket here and the Applicant Support Team will confirm the submission for you

You cannot apply to the same job twice. However, you can login as a returning user to update information and documents. We recommend reaching out to the company direct to alert them you are a candidate that already exists in their system.

We do not have access to the companies contact information. Please look through their website to find the contact information.