Client Services - Administrative Support Specialist

    • Job Tracking ID: 512788-849844
    • Job Location: Houston, TX
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: May 26, 2023
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

Under the direction of the Supervisor, the Client Services & Case Management Administrative Specialist performs clerical and administrative tasks related to records requests, customer service, record and visitor management. Responsibilities of the Specialist include but are not limited to the following:

  • Acts as the point of contact for internal staff and external stakeholders.
  • Responds to callers and visitors in a courteous manner, providing a correct and timely response if possible or routing to the appropriate source for a timely and accurate response.
  • Utilizes tools for the tracking of calls, emails and other stakeholder communication channels.
  • Manages HFSC’s visitor management system, mail delivery, and parking validations.
  • As a custodian of records, manages and maintains HFSC’s case file room: scanning, filing, shipping and tracking case files.
    • Receives, logs, compiles, tracks, and releases documents in response to court orders, subpoenas, and/or general requests for records, using the preferred ticketing system while maintaining turnaround times.
      • Ability to liaise with HFSC staff to compile the requested records when necessary.
      • Drafts and distributes responses to court orders, subpoenas, and/or general requests for records.
        • Verifies accuracy and completeness of critical documents.
        • Assist with ascertaining case status, court dates and coordinating pre-trial meetings between prosecutors and expert witnesses.
        • Assist and support prosecutors and defense attorneys in pre-trial case preparation including but not limited to compiling full case documents.  
  • Communicates with prosecutors, defense attorneys, law enforcement agencies and HFSC’s legal counsel as necessary to help ensure HFSC’s responses are consistent with applicable law.
    • Ability to liaise with and manage multiple relationships and deadlines with officers, prosecutors, judges, and other court personnel in the court system.
    • Conducts monthly audits of HFSC’s case file room and CS/CM’s ticketing system.
    • Maintains expected targets for error rates and throughput for records requests.
    • Records data for use in a variety of reports, surveys, inventories, studies, projects, etc.  

Experience and Skills:


  • Bachelor's degree in a related field is required.



    • Minimum of six months experience of mid to high level administrative and customer service experience is required. Demonstrated ability and knowledge of different forensic software systems including, but not limited to: Laboratory Information Management Systems (LIMS), and Evidence Management System (EMS) is strongly preferred.  Relevant experience in a forensic environment may be considered in lieu of educational requirement.
    • Demonstrated skill in all Microsoft Office applications is also required.



  • Demonstrated leadership abilities. 
  • Demonstrated skill in effective oral and written communications.
  • Skill in handling multiple tasks and prioritizing.
  • Demonstrated ability to think critically, troubleshoot effectively, and make timely decisions.
  • Demonstrated ability to establish and maintain effective communication and working relationships with co-workers, customers and the general public.
  • Job incumbent must be able to lift/carry and/or push/pull up to 40 lbs.




Houston Forensic Science Center offers a competitive salary and benefit package.